Shipping policy

Shipping Policy for Koza Fashion

Effective Date: 3/4/2025

1. Overview

Thank you for shopping with Koza Fashion. We are committed to providing you with the best shopping experience possible, including fast and reliable shipping. Please review our shipping policies below to understand how we process and ship your orders.

2. Shipping Locations

We currently ship to the following locations:

  • Domestic: Global
  • International: Worldwide


3. Processing Time

  • All orders are processed within 2-5 business days (excluding weekends and holidays).
  • Orders placed after 12PM will be processed the following business day.
  • Please note that some items may take longer to ship due to availability or other factors. We will notify you if there is a delay with your order.

4. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 3-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: Available for orders placed before 12 PM, with an estimated delivery of the next business day.

Please note that delivery times are estimates and may vary due to factors such as shipping carrier delays, weather, or customs clearance (for international shipments).

5. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.
  • We offer free shipping on orders over $500 for domestic orders.
  • For international orders, shipping rates may vary based on the destination country.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can track your order using the carrier's website.

7. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses. If you need to update your shipping address after placing an order, please contact us immediately at goatedmike696@gmail.com, and we will do our best to accommodate the change before the order is shipped.

8. Shipping Delays

While we aim to ensure timely delivery, please be aware that shipping delays can occur due to factors such as:

  • High demand or seasonal shipping surges
  • Weather conditions or natural disasters
  • Customs delays for international shipments

We will notify you if we anticipate any significant delays with your order.

9. International Shipping and Customs

For international orders, please note:

  • You are responsible for any customs duties, taxes, or fees that may apply in your country.
  • We are unable to control any customs processes or delays that may occur once the package has entered your country.
  • If your order is returned to us due to non-payment of customs fees, you will be responsible for the shipping cost to resend the order.

10. Lost or Damaged Orders

If your order is lost or damaged during transit:

  • Lost Orders: If your tracking number shows that the order was marked as delivered, but you did not receive it, please contact us immediately. We will help you file a claim with the carrier.
  • Damaged Orders: If your order arrives damaged, please take pictures of the damage and contact us at kozafashion66@gmail.com within 7 days of receiving the package so we can assist you with a replacement or refund.

11. Returns and Exchanges

For more information on how to return or exchange an item, please refer to our [Return and Refund Policy].

12. Contact Us

If you have any questions or concerns about your order or shipping, please feel free to reach out to us at:

Koza Fashion
kozafashion66@gmail.com

We are here to help!