Refund policy

Return and Refund Policy for Koza Fashion

Effective Date: 3/4/2025

1. Overview

At Koza Fashion, we strive to provide high-quality products and a positive shopping experience. However, due to the nature of our products, we do not accept returns or offer refunds. Please read our policy below to understand the terms.

2. No Returns

All sales are final. We do not accept returns on any products purchased from our store. Once your order is placed, it cannot be returned, regardless of the reason.

3. No Refunds

We do not offer refunds for any purchases. All transactions are final, and once an order is confirmed and processed, it cannot be canceled or refunded.

4. Exceptions

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at kozafashion66@gmail.com within 7 days of receiving your order. We may offer a replacement or store credit, depending on the situation. Please include photos of the damaged item in your request for faster processing.

• Incorrect Orders: If we have made a mistake with your order (such as sending the wrong item), please contact us as soon as possible, and we will assist you in correcting the issue.

5. Exchange Policy

We do not offer exchanges for any products. Please ensure you have reviewed your order carefully before completing the purchase.

6. Final Sale Items

Certain items may be marked as "final sale" and are not eligible for returns or exchanges under any circumstances. These items will be clearly indicated on the product page.

7. Contact Us

If you have any questions regarding our No Returns, No Refunds policy, or if you received a damaged or incorrect item, please contact us at:

Koza Fashion
kozafashion66@gmail.com

We are here to help!